FAQs
FAQs
Ordering & Payment
How do I place an order?
Add the item to your cart and check out. If you need help, message us on Instagram.
What payment methods do you accept?
We accept the payment options shown at checkout. (If Cash on Delivery is available, you will see it.)
Can I change or cancel my order?
Yes — if you message us quickly. Once your order is shipped, we may not be able to change it.
Delivery
Where do you deliver?
We deliver in Lebanon.
How long does delivery take?
Most orders arrive in 2–5 business days. Some areas may take a bit longer.
How much is shipping?
Shipping cost is shown at checkout before you pay.
Returns & Support
Can I return my order?
If the product is unopened and unused, returns may be accepted within a short time after delivery. Please contact us first.
What if my order arrives damaged?
Send us a photo the same day you receive it. We will help you right away.
How can I contact NAQAWATI?
You can reach us through Instagram messages. (You can also use the Contact page if you prefer.)
Product Questions (Hydrocolloid Acne Patches)
What are hydrocolloid acne patches?
They are small patches that cover a spot. They act like a protective cover and can absorb surface fluid.
What do the patches help with?
They help protect the spot from touching and picking. They can also support a calmer-looking spot.
Do the patches “cure” acne?
No. They are not medicine. They support and protect, but results can be different for everyone.
How do I use the patches?
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Wash and dry the area
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Put the patch on
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Leave it on for 6–12 hours
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Remove gently and replace if needed
How long should I keep a patch on?
Usually 6–12 hours.
Can I wear them during the day?
Yes. Many people wear them during the day or at night.
Will the patch be visible?
It is designed to be discreet, but it may still be slightly noticeable depending on lighting and skin.
Can I put skincare or cream under the patch?
It’s best to apply the patch on clean, dry skin so it sticks well.
How many patches are in one box?
The number is written on the product page and the box.
Can I use the patches on sensitive skin?
Many people can, but everyone’s skin is different. If you feel irritation, stop using and contact us.
NAQAWATI (Brand)
What is NAQAWATI?
NAQAWATI is a cosmetics brand focused on simple, premium care.
Will you release more products later?
Yes — we plan to grow with more products over time.
