Refund policy
Returns & Refunds Policy (NAQAWATI Cosmetics)
Last updated: January 5, 2026
At NAQAWATI Cosmetics, we want you to feel confident shopping with us. If something isn’t right, we’ll help.
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1) Returns (Eligibility)
Because our products are personal care items, we can only accept returns if the item is:
• Unopened
• Unused
• In its original packaging
• In resellable condition
Return window: You can request a return within 7 days of delivery.
Items we cannot accept for return
For hygiene and safety reasons, we do not accept returns if:
• The product has been opened or used
• The packaging is damaged, missing, or not in original condition
• The item was marked as final sale (if applicable)
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2) Damaged, Wrong, or Missing Items
If your order arrives damaged, incorrect, or missing an item, contact us within 48 hours of delivery.
Please send:
• Your order number
• Clear photos of:
• The product
• The outer packaging
• Any visible damage (if applicable)
If confirmed, we will offer one of these:
• A replacement
• A refund
• Or store credit (if you prefer)
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3) How to Request a Return or Refund
To start a request, contact us at:
Email: naqawaticare@gmail.com
(or message us through our official social pages)
Please include:
• Order number
• Your name and phone number
• Reason for request
• Photos (if damaged/wrong item)
We will reply with the next steps and return instructions.
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4) Return Shipping
• If the return is approved because we made a mistake (wrong item / damaged item), we will cover return shipping or arrange a replacement.
• If the return is approved for another reason (for example, you changed your mind), return shipping is paid by the customer.
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5) Refunds (When and How You Get Your Money)
Once your return is received and inspected (if a return applies), we will notify you.
If approved:
Refunds are processed within 5–10 business days.
Refund method:
Refunds are sent using the same payment methods available for normal orders (including Cash on Delivery options where applicable). We will coordinate with you on the refund method during the process.
Note: Original shipping fees (if any) are not refunded, unless the issue was our mistake.
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6) Exchanges
We do not offer direct exchanges.
If your item is eligible, you can return it (unopened/unused) and place a new order.
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7) Order Cancellations
If you want to cancel your order, contact us as soon as possible.
• If the order has not shipped, we can cancel it.
• If the order has already shipped, cancellation may not be possible.
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8) Contact
NAQAWATI Cosmetics
Email: naqawaticare@gmail.com
Locations: Zouk Mosbeh, Lebanon • Bikfaya, Lebanon
